Refund policy

Refund & Return Policy

Last Updated: 15 October 2026

1. Our 100% Product Guarantee

At [Your Store Name], customer satisfaction is important to us. We stand behind the quality of our products and want every customer to shop with confidence.

If you experience a problem with a product purchased directly from our official store, we offer a return and refund under our 100% Product Guarantee.

If your product is damaged, defective, leaking, incorrect or has another genuine product quality issue, please contact us. We will assist you with the return process and arrange a refund in accordance with this policy and applicable consumer protection laws.

2. Eligible Returns and Refunds

Our guarantee covers genuine product-related issues, including:

  • Products received in a damaged or defective condition.

  • Products that leak or have compromised packaging upon arrival.

  • Incorrect products received.

  • Product quality concerns that require investigation.

  • Other verified problems relating to the product supplied.

We assess each request fairly and will explain the next steps to you.

3. How to Request a Return or Refund

Please follow these steps:

Step 1: Contact Us

Contact our customer service team via WhatsApp and provide your order number and a brief description of the problem.

Step 2: Provide Supporting Information

Where possible, provide photographs or a short video showing the product, packaging and issue. This helps us understand the problem and resolve your request efficiently.

Step 3: Get a Replacement Product / Return the Product

If a return is required, our customer service team will provide the return instructions and delivery address.

Please follow the instructions provided before sending the product back.

If Return - Step 4: Receive Your Refund / Get a Replacement Product

Once the returned product has been received and the issue has been reviewed, we will confirm the outcome and arrange the applicable refund.

4. Return Shipping Costs

For confirmed product-related issues covered by our 100% Product Guarantee, we will arrange or reimburse reasonable return shipping costs as agreed with our customer service team.

Please contact us before arranging return shipping so we can guide you through the process.

5. Refund Processing

Approved refunds will generally be issued to the original payment method where possible.

The time required for the funds to appear in your account may depend on your payment provider or bank. We will inform you when the refund has been processed.

If a refund to the original payment method is not possible, we will contact you to agree on an appropriate alternative.

6. Important Information

To help us resolve your request fairly:

  • Please keep your order confirmation or other proof of purchase.

  • Please contact us as soon as reasonably possible after discovering a product issue.

  • Please retain the product and packaging until we advise you on the return process.

  • Please follow the return instructions provided by our customer service team.

We may request additional information where reasonably necessary to assess a claim. However, these procedures do not remove any rights you may have under applicable consumer protection laws.

7. Contact Us

For return and refund enquiries, please contact:

WhatsApp: 60123896819
Email: ct8online@gmail.com

We appreciate your trust in our products and are committed to handling every genuine product concern fairly and professionally.