Shipping policy

Shipping & Delivery Policy

Last Updated: 15 October 2026

1. Shipping Coverage

We currently deliver to addresses within Malaysia, subject to service availability in the delivery area.

Delivery to East Malaysia and other remote areas may require additional shipping fees or longer delivery times.

2. Order Processing

Orders will be processed after payment has been successfully received and confirmed.

Please allow 1–3 business days for order processing before dispatch, excluding weekends and public holidays.

During promotional campaigns, festive seasons or periods of high order volume, processing may take longer.

3. Delivery Time

Estimated delivery times after dispatch are as follows:

  • Peninsular Malaysia: 2–5 business days.

  • East Malaysia: 5–10 business days.

These are estimates only and may vary depending on the courier service, delivery location, weather conditions and other circumstances beyond our control.

4. Shipping Fees

Shipping fees are calculated and displayed at checkout, where applicable.

Any free-shipping promotions will be subject to the terms and conditions stated in the relevant promotion.

Additional delivery charges may apply to certain locations or special delivery arrangements.

5. Order Tracking

Where tracking is available, customers will receive tracking information after their orders have been dispatched.

Customers may use the tracking number provided to check the status of their deliveries through the relevant courier service.

6. Delivery Information

Customers are responsible for providing accurate and complete delivery information, including the recipient's name, contact number and shipping address.

Please contact us as soon as possible if you notice an error in your delivery details. Changes may not be possible once an order has been dispatched.

If a delivery attempt fails because the recipient is unavailable or the delivery information is incorrect, additional delivery arrangements or charges may apply.

7. Damaged, Incorrect or Missing Orders

We take care to ensure that orders are packed properly before dispatch.

If your order arrives damaged, leaking, incomplete or contains an incorrect product, please contact us via WhatsApp and provide your order number together with photographs or other relevant information.

We will review the issue and assist you in accordance with our Refund & Return Policy and applicable consumer protection laws.

If your order appears to be lost or has not arrived within the estimated delivery period, please contact us so we can assist with the necessary enquiries.

8. Delivery Delays

Although we work with courier partners to deliver orders promptly, delivery dates cannot be guaranteed.

We are not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, public holidays, courier disruptions or other unforeseen events. We will endeavour to assist customers in resolving delivery issues.

Nothing in this policy limits any rights customers may have under applicable law.

9. Contact Us

For shipping and delivery enquiries, please contact us:

WhatsApp: 60123896819

Thank you for shopping with us. We appreciate your trust and look forward to delivering your order safely.